\u00d6rnek K\u00f6y\u2019de K\u00f6fteci Yusuf\u2019tan yemek sipari\u015fi veren bir vatanda\u015f\u0131n sipari\u015fi, teslimat s\u0131ras\u0131nda kuryenin ge\u00e7irdi\u011fi kaza nedeniyle gecikince ma\u011faza m\u00fcd\u00fcr\u00fc \u00d6zcan S\u00f6nmez devreye girdi.\u00d6rnek K\u00f6y\u2019de K\u00f6fteci Yusuf\u2019tan yemek sipari\u015fi veren bir m\u00fc\u015fterinin sipari\u015fi, teslimat g\u00f6revlisinin ya\u015fad\u0131\u011f\u0131 kaza nedeniyle planlanandan daha ge\u00e7 ula\u015ft\u0131. Ya\u015fanan gecikmenin nedenini \u00f6\u011frenen ma\u011faza m\u00fcd\u00fcr\u00fc \u00d6zcan S\u00f6nmez, m\u00fc\u015fteri memnuniyetini \u00f6n planda tutarak vakit kaybetmeden m\u00fc\u015fterisiyle ileti\u015fime ge\u00e7ti.M\u00fc\u015fterinin ya\u015fanan durum nedeniyle ma\u011fduriyet ya\u015famamas\u0131 i\u00e7in gerekli ilgiyi g\u00f6steren S\u00f6nmez, gecikmenin telafisi amac\u0131yla sipari\u015fe \u00e7e\u015fitli ikramlar eklenmesini sa\u011flad\u0131.Bu yakla\u015f\u0131m, yaln\u0131zca ya\u015fanan aksakl\u0131\u011f\u0131n telafi edilmesini de\u011fil, ayn\u0131 zamanda m\u00fc\u015fteriye verilen de\u011ferin de ortaya konulmas\u0131n\u0131 sa\u011flad\u0131. Sipari\u015fin gecikmesine ra\u011fmen g\u00f6sterilen ilgi ve \u00e7\u00f6z\u00fcm odakl\u0131 yakla\u015f\u0131m, m\u00fc\u015fterinin y\u00fcz\u00fcn\u00fc g\u00fcld\u00fcrd\u00fc.\u201c\u00d6nemli olan m\u00fc\u015fterinin memnuniyetidir\u201dM\u00fc\u015fteri memnuniyetinin yaln\u0131zca \u00fcr\u00fcn kalitesiyle de\u011fil, ya\u015fanan sorunlar kar\u015f\u0131s\u0131nda g\u00f6sterilen tutumla da \u00f6l\u00e7\u00fcld\u00fc\u011f\u00fcn\u00fc ortaya koyan bu davran\u0131\u015f, i\u015fletme y\u00f6neticilerinin kriz anlar\u0131nda ne kadar \u00f6nemli bir rol \u00fcstlendi\u011fini bir kez daha g\u00f6sterdi.Kuryenin ya\u015fad\u0131\u011f\u0131 kaza gibi i\u015fletmenin do\u011frudan kontrol\u00fcnde olmayan bir durum kar\u015f\u0131s\u0131nda m\u00fc\u015fteriyi ma\u011fdur olarak b\u0131rakmak yerine ileti\u015fime ge\u00e7erek \u00e7\u00f6z\u00fcm \u00fcretmesi, \u00d6zcan S\u00f6nmez\u2019in m\u00fc\u015fteri odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131 olarak de\u011ferlendirildi.Ya\u015fanan olay, \u201cBir sorun \u00e7\u0131kt\u0131\u011f\u0131nda m\u00fc\u015fteriyi yaln\u0131z b\u0131rakmamak, \u00e7\u00f6z\u00fcm\u00fcn bir par\u00e7as\u0131 olmak\u201d anlay\u0131\u015f\u0131n\u0131n g\u00fczel bir \u00f6rne\u011fi olarak dikkat \u00e7ekti.M\u00fc\u015fteri memnuniyetine y\u00f6nelik bu yakla\u015f\u0131m, sosyal medya ve \u00e7evresindeki m\u00fc\u015fteriler a\u00e7\u0131s\u0131ndan da olumlu bir i\u015fletmecilik \u00f6rne\u011fi olarak de\u011ferlendirildi.<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
\u00d6rnek K\u00f6y\u2019de K\u00f6fteci Yusuf\u2019tan yemek sipari\u015fi veren bir vatanda\u015f\u0131n sipari\u015fi, teslimat s\u0131ras\u0131nda kuryenin ge\u00e7irdi\u011fi kaza nedeniyle gecikince…<\/p>\n","protected":false},"author":1,"featured_media":17435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,15],"tags":[],"class_list":["post-17434","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem","category-yasam"],"_links":{"self":[{"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/posts\/17434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/comments?post=17434"}],"version-history":[{"count":1,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/posts\/17434\/revisions"}],"predecessor-version":[{"id":17436,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/posts\/17434\/revisions\/17436"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/media\/17435"}],"wp:attachment":[{"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/media?parent=17434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/categories?post=17434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/magazinankarahaberim.com\/index.php\/wp-json\/wp\/v2\/tags?post=17434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}